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Customer Satisfaction Survey 客戶滿意度調查表
Thank you for taking time to fill out this questionnaire, we highly regard your suggestion and comment, by which we will improve our service accordingly.
非常感謝您撥冗填寫此份問卷，CMBU非常重視您的每一項批評與指教，并將據此改善我們的服務。
Background 背景資料
Company 客戶名稱：
*
Name 填卷人員：
*
Dept 填卷部門：
QRA 品管
ENG 工程
PUR 採購
Sourcing 策略採購
Development 開發
Others 其它
*
Position 工作層級：
Manager 主管
Engineer 工程師
Administrator 行政人員
*
Fill-out Date：
2024-11-05
Customer Satisfaction Survey 客 戶 滿 意 度 調 查 內 容
1.
New Product Development ＆ Technology
新產品開發及技術
5
: very satisfied 非常滿意
4
: satisfied 滿意
3
: just OK 尚可
2
: dissatisfied 不滿意
1
: very bad 非常不滿意
Questions
問卷內容
Score
Comments
意見
1 . 1
Product Roadmap
新產品開發策略
5
4
3
2
1
1 . 2
Timing control for new product development
產品開發完成時效
5
4
3
2
1
1 . 3
Technical capability of product development
產品開發技術能力
5
4
3
2
1
1 . 4
Timing control for handling new product problems
新產品問題處理時效
5
4
3
2
1
1 . 5
Experience & Attitude of in-charging person with new product development
新產品開發人員資歷及態度
5
4
3
2
1
1 . 6
Other suggestion
其他建議事項
2.
Quality
品質
5
: very satisfied 非常滿意
4
: satisfied 滿意
3
: just OK 尚可
2
: dissatisfied 不滿意
1
: very bad 非常不滿意
Questions
問卷內容
Score
Comments
意見
2 . 1
Quality of incoming inspection on CMBU goods
CMBU產品在貴公司進料檢驗品質狀況
5
4
3
2
1
2 . 2
Quality of CMBU goods on production line
CMBU產品在貴公司生產線上品質狀況
5
4
3
2
1
2 . 3
Quality of CMBU goods on your customers’site or market
CMBU產品在貴公司客戶端(或市場)品質狀況
5
4
3
2
1
2 . 4
Capability of handling quality issue
品質問題處理能力
5
4
3
2
1
2 . 5
Timing control of replying on quality issues
品質問題回覆時效
5
4
3
2
1
2 . 6
Attitude of in-charging person handling quality issues
品質問題處理人員的服務態度
5
4
3
2
1
2 . 7
Other suggestion
其他建議事項
3.
Delivery
交貨
5
: very satisfied 非常滿意
4
: satisfied 滿意
3
: just OK 尚可
2
: dissatisfied 不滿意
1
: very bad 非常不滿意
Questions
問卷內容
Score
Comments
意見
3 . 1
Achievement of meeting delivery schedule
交貨排程達成率
5
4
3
2
1
3 . 2
Flexibility of delivery on quantity
交貨之彈性(數量)
5
4
3
2
1
3 . 3
Flexibility of delivery on lead-time
交貨之彈性(交期)
5
4
3
2
1
3 . 4
Production Capability Extension
產能擴充
5
4
3
2
1
3 . 5
Disposition of abnormal delivery
交貨異常處理
5
4
3
2
1
3 . 6
Method of packing and delivery
包裝及運送之方式
5
4
3
2
1
3 . 7
Other suggestion
其他建議事項
4.
After-sales Service
售後服務
5
: very satisfied 非常滿意
4
: satisfied 滿意
3
: just OK 尚可
2
: dissatisfied 不滿意
1
: very bad 非常不滿意
Questions
問卷內容
Score
Comments
意見
4 . 1
Timing of RMA disposition
退貨處理時效
5
4
3
2
1
4 . 2
Attitude of person handling RMA issue
退貨人員處理態度
5
4
3
2
1
4 . 3
Proficiency of person judging return goods
覆判人員專業能力
5
4
3
2
1
4 . 4
Quality of reworked goods running on line
重工品上線品質狀況
5
4
3
2
1
4 . 5
Other suggestion
其他建議事項
5.
Competitiveness
競爭力
5
: very satisfied 非常滿意
4
: satisfied 滿意
3
: just OK 尚可
2
: dissatisfied 不滿意
1
: very bad 非常不滿意
Questions
問卷內容
Score
Comments
意見
5 . 1
Technical capability of CMBU (comparing to competitors)
相較於競爭對手，CMBU的技術能力
5
4
3
2
1
5 . 2
Time to market of CMBU new product (comparing to competitors)
相較於競爭對手，CMBU的新產品導入時效
5
4
3
2
1
5 . 3
Ability of Cost&Sale Price Reduction (comparing to competitors)
相較於競爭對手，CMBU產品降價的能力
5
4
3
2
1
5 . 4
Quality of CMBU product (comparing to competitors)
相較於競爭對手，CMBU的品質狀況
5
4
3
2
1
5 . 5
Delivery on time (comparing to competitors)
相較於競爭對手，CMBU的交貨準確率
5
4
3
2
1
5 . 6
Disposition handling (comparing to competitors)
相較於競爭對手，CMBU的RMA處理狀況
5
4
3
2
1
5 . 7
Other suggestion
其他建議事項
6. Suggestion and comments 批評與指教
We sincerely welcome your suggestion by which we’ll make improvement as soon as possible.
誠摯地歡迎您提供任何的意見，我們將用最快的速度進行改善。